At City of Chelmsford Mencap, clear and robust policies are essential to delivering safe, high-quality services and ensuring transparency and accountability in everything we do.

 

Our policies help guide staff, volunteers, trustees, students, and families on how we operate, what we expect, and what you can expect from us.  They reflect our values and commitment to inclusion, safeguarding, equality, and best practice in charity governance.

 

We review our policies regularly—at least every two years or sooner where legislation or circumstances change.  This ensures they remain current, effective, and aligned with our strategic aims and legal responsibilities.

 

We believe it is important to share our key policies publicly, so that service users, families, professionals, and members of the community can have confidence in how CCM is run and how we protect those who use our services.